Salon Policies
Switching Stylists
Change is part of life. Whether you’re after a change in style, technique, budget, or simply wanting to see how you mesh with a different personality, we encourage you to experience your transformation in any Vibrant Stylist’s chair. No hard feelings! Your comfort is our goal.
This also applies to one-time appointments, like if your usual stylist is sick or if you need to sneak in an emergency haircut before a trip.
Matching Home Care Prices
​With the magic of the internet, there are endless places to get shampoo, conditioner, and other home care products. If you find the same product for less somewhere else, show it to our front desk, and we will match the price.
Tipping Policy
When it comes to tips, cash is king! We have an ATM on site in case you find yourself without it. But if card is more your speed, we also accept those via Tippy. This will be a separate transaction from your service transaction.
No Show Policy
Our salon professionals earn a living by appointment. When there are guests that do not show up it can make a dramatic impact on how our team can create income for themselves. Therefore, not showing up for appointments will be handled with the utmost strictness. If you cannot make your scheduled appointment, please contact us as soon as possible in order for us to have the opportunity to fill that appointment with another waiting guest.
If a guest does not show up for their appointment one time we will be very understanding and document their fine and 80% of the service(s) scheduled will be added to their next visit and a credit card must be put on file before scheduling of the next visit. If the same guest is a no-show a second time, a payment of 50% of the cost of the scheduled service(s) will be required to reschedule the appointment. A third no-show will result in full payment of the service scheduled prior to rescheduling.
Cancellations and No Shows
We strive to provide the best experience for our Guests. To maintain a smooth scheduling process, please take note of our Cancellation Policy:
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Canceling 48 hours or more before your appointment: No Charge will be placed on the card on file.
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Canceling less than 48 hours before your appointment: A 20% Charge will be applied to the card on file.
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Canceling less than 24 hours before your appointment: A 50% Charge will be applied to the card on file.
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Canceling on the day of your appointment: A 75% Charge will be applied to the card on file.
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No Call/No Show on the day of your appointment: An 80% Charge will be applied to the card on file.
We get it – life happens! We’re willing to work with you during unforeseen circumstances. However, if cancellations become frequent, a 50% Deposit will be required for future appointments.
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We require a Card on File for every Service to enforce this Policy and ensure our Service Providers are compensated for their time.
Refund Policy
We do not issue refunds on services rendered. If a guest is unhappy with the quality of their service, we require a face-to-face consultation to assess and correct the situation.
Product refunds or exchanges will only be considered within 15 days of purchase and if the product is barely used. Proof of purchase is required.
NO REFUNDS WILL BE GIVEN FOR GIFT CARD PURCHASES. GIFT CARD BALANCES CAN BE TRANSFERRED TO ANOTHER GUEST.
